Privacy Policy

This website is operated by Fourstones Automotive, based at Frankham Fell, Fourstones, Hexham NE47 5DZ.

You can contact us by email at info@fourstonesautomotive.com.

When you use our contact form, we may collect your name, phone number, email address and the message you submit about your vehicle or enquiry.

The website may also receive basic technical information such as your IP address, browser type and the date/time of your submission. This helps with security, troubleshooting and spam prevention.

We use your information to:

• respond to your vehicle enquiry;
• contact you about availability and next steps;
• keep a reasonable record of enquiries and communications;
• protect the website from spam, abuse or technical issues.

We process enquiry information because it is necessary to respond to your request before providing a service, and because we have a legitimate interest in managing customer enquiries and website security.

We keep enquiry emails only for as long as reasonably needed to respond to your message, manage follow-up work, maintain business records, or deal with any dispute, legal or accounting requirement.

General enquiries that do not become ongoing work will usually be deleted when they are no longer needed.

We do not sell your personal information. We may share limited information with service providers who help run our website, email, hosting or business systems, or where we are legally required to do so.

This website does not intentionally use advertising or analytics cookies. If that changes in the future, this policy will be updated and cookie consent will be requested where required.

Essential technical features from the hosting provider or browser may still be used to keep the website secure and functioning properly.

You can ask us to access, correct or delete personal information we hold about you, or object to how we use it. To make a request, contact us at info@fourstonesautomotive.com.

You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.

Sending a contact form enquiry does not create a confirmed booking. We will contact you to confirm availability and next steps.